CONNECTOR HUB
Welcome, Family Connector.
Everything you need in one place: your training, the tools you’ll use with families, and the people who have your back.
Your training
Work through the chapters in order. You can come back to any lesson whenever you need a refresher.
CHAPTER 2
Soft Skills
Trauma-Informed Listening + Sharing Lived Experience Thoughtfully + Cultural Humility & Inclusion + Self-Care & Sustainability
CHAPTER 3
Resources
Quick Scripts + Final Quiz & Completion
CHAPTER 1
Welcome and Safety
Your Safety Frame + Roles and Boundaries + Family Circle Facilitation
When a family needs more than peer support
If something shared needs support beyond your role, follow the Program Support Process. You’re never expected to handle it alone.
WHAT TO DO
Stay calm. Don’t promise absolute secrecy.
Remind everyone of circle confidentiality and offer choice — pass, step out, or continue.
Notify WFN after the session using the contact below.
Debrief — take care of yourself, too.
If someone is in immediate danger, call 911.
Connector resources
Download, print, or keep these on your phone before a session.
Circle Confidentiality Agreement
The required opening script for every Family Circle.
Quick Scripts
What to say for boundaries, hard moments, and safety concerns.
Connector Role Sheet
What you do, what you don’t, and how to hold a boundary with care.
Reach out after any session to debrief, ask a question, or just check in.
Who to contact
Pam Schacht
Family Connector Program CoordinatorFamily matches, Family Circle dates, and regular check-ins.
Mendi Cooley
Family Connector Program DirectorYour first call after a session when a family needs support.